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Arturo Moral Santiago

Adhésion le 15 avr. 2021

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Publication Discussion - Tips and best practices from the community
Send notifications to Slack

Setting up the notification target

  • Create a Slack incoming webhook using the channel you want to send the notifications to
  • From Zendesk, navigate to Settings > Extensions > Targets > add target
  • Click on HTTP Target
  • Setup the target to integrate with the previously created incoming webhook
    • Title: A descriptive title 
    • URL: use previously created incoming webhook’s URL
    • Method: POST
    • Content Type: JSON 
    • Basic Authentication: not necessary 

Example application: setting up notifications within triggers 

  • Under the Perform these actions: section, select Notifications: Notify target
 
  • Select the target previously created 
  • In the Message: text box, add the notification message in the request form formatted as JSON.  
    Example:
    {
    "attachments":[
    {
    "fallback":"New problem ticket created:bangbang:",
    "pretext":"New problem ticket created:bangbang:",
    "color":"#D00000",
    "fields":[
    {
    "title":"Subject: {{ticket.title}}",
    "value":"{{ticket.url}}",
    "short":false
    }
    ]
    }
    ]
    }
  • Test it! It should look similar to this 

 
 

Publication le 11 janv. 2017 · Arturo Moral Santiago

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