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Liat Shefer

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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Liat Shefer a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hi,

Thanks a lot for the answer. In our company, all agents answer all customer types. The difference in the service level is not the agent's level of knowledge but the SLA for answering customers. 

What I need is that when 3 customers open a chat at the same time, for example, the premium customer will be the first one to be addressed.

Thanks

Afficher le commentaire · Publication le 16 févr. 2017 · Liat Shefer

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Liat Shefer a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Hi there,

We have customer clubs in our company and we'd like our top club members to get to chat faster than the lower tier club members. At the moment, Zopim doesn't offer this functionality, but with the voters' assistance, we may be able to have this developed.

Publication le 16 févr. 2017 · Liat Shefer

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