Corrin Duque

1. Communauté
2. Feedback - Community Forums (Gather)
3. Alias for End User in Community

I found it surprising that there was literally no post of other Zendesk users desiring an alias.  I suppose the majority of those using Community have members who are building relationships while n...

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• Corrin Duque
• Création 1 juin 2017 16:40
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Alias for End User in Community

Unfortunately no.  We discovered that even with our workaround of cloaking the users last name and organization there is no way to turn off the auto subscription to emails that displays the full us...

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• Corrin Duque
• Création 1 juin 2017 15:31
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

@Felix Question for you.  Have you included or explored the ability to export Community posts and comments?  Is this included in the Help Center backup?  And if so, is it possible to export only Co...

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• Corrin Duque
• Création 16 février 2017 14:49
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

@Mark Sure!  Unfortunately a full JSON export is the only way I was able to obtain a full list of users where I could hunt and peck through the haystack to find the "suspended":true value. Note th...

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• Corrin Duque
• Création 19 janvier 2017 18:16
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

+1 to this feature request as well as just about every comment.  This is a definite user management requirement.  We have no way of ensuring the users we intended to suspend are indeed suspended (a...

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• Corrin Duque
• Création 18 janvier 2017 22:10
• 3 votes

1. Communauté
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

I believe my question was answered by the results!  Even though the article does state "It may take an hour or so for the new custom dimensions to be available in your Google Analytics project" I e...

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• Corrin Duque
• Création 4 janvier 2017 21:20
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Thanks Jennifer and team for updating!  This is indeed a Happy New Year gift! I've followed the instructions and tested to ensure it no longer breaks the java script and will wait a few hours to se...

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• Corrin Duque
• Création 4 janvier 2017 20:40
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Thanks Jennifer, We are unable to pull a report on solely customer or soley agent site search activity currently.  I signed up for early access to explore so haven't seen more than a demo of BIME A...

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• Corrin Duque
• Création 12 décembre 2016 18:35
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Any news on updating this so we can track user role in site search?

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• Corrin Duque
• Création 12 décembre 2016 18:26
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

@Felix Thanks for the update!  I will look forward to hearing more to see if we can backup direct to our FTP location.

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• Corrin Duque
• Création 29 novembre 2016 22:24
• 0 vote