Kristin Woodard

1. Communauté
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Rebecca, With the new "Guide Manager" permissions in the agent profile toggled on, you can now allow your agents to view the forms in the guide using the url switch "preview_as_role=end_user" witho...

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• Kristin Woodard
• Création 13 octobre 2017 20:45
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Daniel has a great point! For those that do not use conditional fields in their forms, the web widget is a completely viable option! Unfortunately, we use conditional fields heavily in order to mak...

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• Kristin Woodard
• Création 13 juin 2017 14:51
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Tyler, Try adding the following to the top of your "New Request Page" in your portal. It's not pretty (a dialog will pop up asking if you really wanted to be re-directed) but at least it stops the ...

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• Kristin Woodard
• Création 7 juin 2017 15:23
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi folks, I am following this thread since when I first began setting up my instance, I felt this would be a beneficial feature. While it would still be "handy" I have gone an alternate route for t...

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• Kristin Woodard
• Création 19 mai 2017 14:01
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

We have utilized the "Preview as role = end user" URL switch, however, it requires the agent to have admin status on our Zendesk Instance. This switch is actually referring to the preview state an ...

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• Kristin Woodard
• Création 27 décembre 2016 20:23
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. Hiding attachment/system fields on ticket form

Chris,  You can use /n (New Line) in your string. Please see the "try it" at W3 Schools (my favorite resource) http://www.w3schools.com/js/js_strings.asp the section on "escape characters" should h...

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• Kristin Woodard
• Création 20 octobre 2016 12:49
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding attachment/system fields on ticket form

@ Christopher - the document submit is already part of the process coded by the Zendesk Platform, you are basically just "hijacking it" and performing an action when the process kicks off, just as ...

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• Kristin Woodard
• Création 30 septembre 2016 13:52
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding attachment/system fields on ticket form

I ended up getting this to work using the following: //Form Submit$(document).submit(function() { //only run on specific formif (window.location.href == "https://southlandind.zendesk.com/hc/en-us/r...

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• Kristin Woodard
• Création 19 septembre 2016 13:34
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding attachment/system fields on ticket form

@Wes - I am trying to go a step further, and set the subject line using one of the field values in the form on submit. So far, I have gotten it to change the subject on submit, but I cannot get it ...

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• Kristin Woodard
• Création 16 septembre 2016 19:57
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding attachment/system fields on ticket form

Wes, that is perfect! For those who might be trying to hide a required system field, remember that you will need to give it a value before hiding it!  $('#request_subject').val("some subject here"...

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• Kristin Woodard
• Création 12 septembre 2016 22:16
• 0 vote