Diane Albert

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

@andrew i saw the "cloned_ticket" tag...i do things like that to identify anomalies.  That makes sense if you really want to identify this isn't the original. I'm not dealing with any sensitive dat...

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• Diane Albert
• Création 22 juillet 2016 19:32
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

@andrew...it even holds the ticket solved date?  even though you're going to solve the new ticket ostensibly with a new solve date? my need for this is because we've replaced tags along the way and...

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• Diane Albert
• Création 22 juillet 2016 11:56
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Converting PDF/Word Docs into Help Center articles

@andrew now that i'm in the thick of this conversion part, let's just say it stinks like old milk. i pulled all my articles into Word so that i could have reps proof and critique the content.  I've...

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• Diane Albert
• Création 21 juillet 2016 19:11
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Managing Projects with Zendesk

I've used incident / problem for true problem ones, but we tend to like the personal approach to working with customers so I don't use it often. I'm okay with solving child tix separately....and wi...

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• Diane Albert
• Création 19 mai 2016 17:23
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Managing Projects with Zendesk

Admittedly I have not downloaded this to try because I'm still kinda crunched in my peak season yet...but this sounds like it might be a boon for when my photographers send images to be uploaded to...

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• Diane Albert
• Création 19 mai 2016 12:37
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Converting PDF/Word Docs into Help Center articles

Oh that would stink having years upon years to convert. Andrew has an interesting point for new stuff with HTML though.  Are your peeps able to plug stuff into an HTML template? I guess it depends ...

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• Diane Albert
• Création 16 mars 2016 13:02
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Converting PDF/Word Docs into Help Center articles

Hi Kevin I recently read a blog...and it escapes me where now...but it was about someone converting their old documents into a content management system and the pain of this.  So I'll go a differen...

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• Diane Albert
• Création 14 mars 2016 21:37
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

I used to hate the "thank you"..."no thank you"...."oh no thank you" stuff... then I decided to use it to my advantage....my response to anyone who replies with the simple Thank you stuff.. "No p...

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• Diane Albert
• Création 28 août 2014 20:59
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1 We have a tag "password" and also "passwrod" - if i don't catch that withing my "keep the stuff not-closed for a gazillion days", then that becomes part of my tag list. I understand the concep...

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• Diane Albert
• Création 4 décembre 2013 13:23
• 1 vote