Tony Roma

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Thanks to the team for wrestling with this. Deciding how to handle breadcrumbs with something like this is a tough challenge. It never worked very well when we were using WordPress.

• Afficher le commentaire
• Tony Roma
• Création 3 janvier 2018 19:39
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

@Michael: Do you have breadcrumbs above the article content? I'm wondering what that would look like with an article posted in multiple sections.

• Afficher le commentaire
• Tony Roma
• Création 15 décembre 2016 18:51
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

@Steve Thanks for mentioning Madcap Flare. I'm looking into it now as a possible content authoring and management tool. Zendesk is a ticketing system that has tacked on other functions and features...

• Afficher le commentaire
• Tony Roma
• Création 13 juillet 2016 17:02
• 1 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Sandra, Just getting back to metrics after focusing on my main responsibility as Insightly's product writer for a bit. (The Many Hats situation of life at a start-up!) Our custom dimension is av...

• Afficher le commentaire
• Tony Roma
• Création 25 février 2016 19:56
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Sandra, I guess we're on the right track. :) Ours is a User-level metric, so I believe it will be applicable across reports through segmentation. Once we've updated our code and answer a couple ...

• Afficher le commentaire
• Tony Roma
• Création 11 février 2016 21:49
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Sandra, I've run into the same problem. I took a class from a very helpful Google Analytics consultancy called LunaMetrics which helped me catch this. They've also proposed a solution: If the cu...

• Afficher le commentaire
• Tony Roma
• Création 9 février 2016 20:09
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Help Center user segmentation using Google Analytics custom dimensions

Updated to reflect a better workflow and avoid using ga('send', 'pageview'); We're trying to segment actions based on user tags for paid customers, staff, other (logged in, other tags), and anonymo...

• Afficher le commentaire
• Tony Roma
• Création 29 décembre 2015 15:59
• 0 vote