Michael Renner

At our company we're really missing the functionality to directly link to a specific comment in a ticket.

 

We use solely Zendesk for communication with our customers. While working on complex issues a ticket can easily see 20-30 replies. When pulling in other people throughout our company using GitHub issues we link to the Zendesk ticket for reference, but we can't link directly to the relevant comment. This becomes a time-wasting nuisance for people who have to read through the entire ticket until they reach the part that's relevant for them.

It would be great if Zendesk could create linkable elements within a Ticket that allows people to jump to it directly.

 

A few examples that illustrate directly linkable responses/comments/post from around the internet:

 

 * http://stackoverflow.com/a/27860061/183622

 * https://groups.google.com/d/msg/golang-nuts/yGGEeqJvG0M/9s6HEnnDAQAJ

 * https://twitter.com/terrorobe/status/785483868879122433