John
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Dernière activité effectuée par John-
John a ajouté un commentaire,
Hi Zendesk, I have confirmed that our HC is not yet enabled for Semantic search by checking the <head> element. When can we expect this feature to be available for us? -- UPDATE --Actually I realiz...
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John a ajouté un commentaire,
I reached out to Zendesk support and they confirmed there is no way to set a SLA target for tickets returned/reopened by light agent through internal comment. So the new SLA feature is a no-go for ...
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John a ajouté un commentaire,
I first thought this was bug.. well I hope it is a bug that gets addressed because this is absolute show stopper for larger companies with a lot of full service clients...