Kyle Handley
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Kyle Handley-
Kyle Handley a ajouté un commentaire,
If Zendesk would share the query they run internally to get that information to surface to the Agent interface perhaps we could run an API query for just suspended users. I'm not finding anything i...
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Kyle Handley a ajouté un commentaire,
@Andrew/Graeme, The ticket redaction app is something we already have and use, I did let this particular team know about it. Thanks for all the feedback. I think we'll let this one simmer for now.
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Kyle Handley a ajouté un commentaire,
Can you tell me more / link to more about the unique trigger to notify the manager?
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Kyle Handley a ajouté un commentaire,
We are the agents. Our clients are end users. (Manager = end user, another member of our client's team) Enterprise Notifications are not the risk here specifically. If an end user logs in to Zendes...
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Kyle Handley a ajouté un commentaire,
@Andrew. I am looking for a an option to lock CC's on a specific ticket. - Use case, Ticket begins with a request for data manager is CC'd. The CC for the manager is removed before the sensitive da...
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Kyle Handley a ajouté un commentaire,
Is there a way to prevent additional CC on a specific ticket (don't want to restrict CC to agents only)