Colin Piper

1. Communauté
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

I found some of my notes on using the http target: HTTP target Title: Update Zendesk Ticket Url: https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Method: PUT Content Type: JSON Basic Au...

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• Colin Piper
• Création 1 septembre 2016 08:03
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

I posted a tip a long while back on how to do this with a url target. ://support.zendesk.com/hc/en-us/community/posts/203464558-Setting-the-default-reply-email-address-using-a-trigger However usin...

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• Colin Piper
• Création 1 septembre 2016 07:29
• 0 vote

1. Communauté
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

@Ben, if I can add some clarity from a customer to customer perspective. Automations as you say require you to nullify the conditions before they can save. This is to say that once the automation h...

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• Colin Piper
• Création 14 janvier 2016 22:04
• 0 vote

1. Communauté
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Escalating tickets to developers

I created a custom field with the names of the people in one of my teams and this field is used to "assign" the ticket when escalated. They can create views based upon this custom field and I clear...

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• Colin Piper
• Création 1 décembre 2015 14:16
• 0 vote

1. Communauté
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Escalating tickets to developers

Hi Joseph. Always good to hear how things work internally at Zendesk.  We escalate between support teams in a similar way. Instead of tagging the tickets I add a private comment to the ticket via a...

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• Colin Piper
• Création 30 novembre 2015 19:01
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. What NOT To Do With Groups

Justin, your post has made me go look at my Groups as I have 13. Was that too many? After review, it is not the number that matters but those rules that you gave (no-one in more than 2 groups etc) ...

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• Colin Piper
• Création 3 juillet 2015 09:58
• 0 vote

1. Communauté
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

Matthew, the answer is yes, setting a field with business rules will ignore dependencies except for permissions. So the ticket will be marked as solved.  What I do is to run another rule ahead of ...

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• Colin Piper
• Création 11 juin 2015 10:16
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: How to set a reminder on a ticket

I will revalidate this post as soon as I get a moment.

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• Colin Piper
• Création 22 janvier 2015 20:25
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: How to set a reminder on a ticket

We should be careful not to mix two things up. A ticket of type "task" always could have a due date and it has long been asked for this to also include a time. Any other type of ticket historically...

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• Colin Piper
• Création 8 septembre 2014 07:08
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: How to set a reminder on a ticket

Just a quick note to say that a change seems to have broken this. When I blank out the custom date the filed is populated with "undefined NaN, NaN" and the ticket cannot no longer be submitted. I h...

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• Colin Piper
• Création 9 juillet 2014 14:35
• 0 vote