Colin Piper

1. Communauté
2. Tips from users - Zendesk Suite
3. Reducing Satisfaction Surveys

Nice one Graeme!

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• Colin Piper
• Création 1 septembre 2016 08:23
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

I found some of my notes on using the http target: HTTP target Title: Update Zendesk Ticket Url: https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Method: PUT Content Type: JSON Basic Au...

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• Colin Piper
• Création 1 septembre 2016 08:03
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

I posted a tip a long while back on how to do this with a url target. ://support.zendesk.com/hc/en-us/community/posts/203464558-Setting-the-default-reply-email-address-using-a-trigger However usin...

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• Colin Piper
• Création 1 septembre 2016 07:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

It sounds like you need the "Pending customer update" status that I have in my chart above. Ithen modify my chasing notification to not chase on this status value. I have not heard even a whisper t...

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• Colin Piper
• Création 11 février 2016 11:07
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

@Jason, no it's not a plan thing, the actually thread has disappeared. I have the emails from when it was originally posted but it is not public to anyone now. @Deepa, can you fix this?

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• Colin Piper
• Création 5 février 2016 17:15
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Operational Dashboards: How do you monitor your Zendesk real-time?

I have been using Ducksboard but that will soon die so I am keen to see what others are using. I try to show two types of data: 1) KPI data so that agents are fully aware of how well we are perform...

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• Colin Piper
• Création 19 janvier 2016 14:48
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

@Christina, first an apology, I did not see your request and sadly no one point it out to me..  All, below is a flow of how I use my custom status field. I use the CloudSet Custom Status field to s...

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• Colin Piper
• Création 16 janvier 2016 21:15
• 1 vote

1. Communauté
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

@Ben, if I can add some clarity from a customer to customer perspective. Automations as you say require you to nullify the conditions before they can save. This is to say that once the automation h...

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• Colin Piper
• Création 14 janvier 2016 22:04
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk autopopulates major domains such as outlook.com in the New organization creation screen

I have this same problem. To be fair the global list of common domain names is huge and probably updates frequently. However I suspect it could be updated.

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• Colin Piper
• Création 14 janvier 2016 17:12
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: How to set a reminder on a ticket

@Oliver, sadly this is not possible. 

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• Colin Piper
• Création 29 décembre 2015 09:03
• 0 vote