David Stalker
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par David Stalker-
David Stalker a ajouté un commentaire,
This is a great question; I've had similar thoughts myself and I'll be interested to see if anyone has any good ideas.The only way I was able to get there was to pull a count of all tickets created...
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David Stalker a ajouté un commentaire,
Thanks, Shawna!
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David Stalker a créé une publication,
Feature Request - Rearrange/Change Order of Result Metric Calculations
I often use multiple Result Metric Calculations in my reports, especially for their ability to calculate “rolled up” values correctly (as far as I know the ONLY way to achieve this in Explore!) but...
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David Stalker a ajouté un commentaire,
Hey Michael Bui, I've never done this myself but I've read that—as long as the ticket hasn't closed—the client can go back to the email where they clicked on the rating and click the correct optio...
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David Stalker a ajouté un commentaire,
Hey Elizabeth, There's no gradation of percentage per ticket. A “good” ticket = 100% and a “bad” ticket = 0%. In your first image, there are 3 “good” tickets out of a total of 4 rated tickets: 3/4 ...
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David Stalker a ajouté un commentaire,
Hi Joe, Instead of the Trend option for the percentage metric, select the Dual axis option. Then you will be able to change the Secondary axes options from the Chart configuration button (the paint...
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David Stalker a ajouté un commentaire,
Hi Ilaria, Instead of creating a custom metric, have you tried creating a custom attribute?I've had success reporting on tags this way and it would allow you to create your reports and filter by th...
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David Stalker a ajouté un commentaire,
Glad it helped, Irene! Good luck!
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David Stalker a ajouté un commentaire,
Hey Irene, Filtering by tags is funky in Explore and doesn't work how I (or you) would expect it to. The way I get around this issue is to create a Custom Attribute which I then add as a filter to ...
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David Stalker a ajouté un commentaire,
Use the Backlog dataset to build your report and select the Backlog Status of Open.