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Shannon Cassi
Adhésion le 16 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Shannon Cassi
Shannon Cassi a ajouté un commentaire,
We keep finding thing that should be already in the system. Please fix this.
Afficher le commentaire · Publication le 29 juil. 2020 · Shannon Cassi
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Shannon Cassi a ajouté un commentaire,
We also need this functionality, to not.receive it is causing a customer service nightmare. The OOO from requester is not showing anywhere. It is not in suspended tickets or in the body of the email. We need this communication to be listed as part of the ticket.
Does anyone have an updates on how we can see these OOO reply's, to tickets created by agents on behalf of a requested or to ticket replies issued by agents?
Afficher le commentaire · Publication le 28 juil. 2020 · Shannon Cassi
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