Remco de Waard

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Well.. Guess you guys are also right.. :)

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• Remco de Waard
• Création 4 avril 2018 10:00
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Though I do sympathize all comments above, I don't think it is fair to judge the complete Zendesk company by just this (or some) issues. A software company has a giant ecosystem to take care of. Th...

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• Remco de Waard
• Création 30 mars 2018 09:13
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Last Thursday I had a meeting with 15 of our most loyal customers. They want to use our platform for sharing some documents, presentations and sheets. I had to disappoint them again by letting them...

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• Remco de Waard
• Création 30 octobre 2017 16:23
• 1 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Attachments in Community

I have been around in this post for a while. Just want to mention we would still like to have this feature. We -as a vendor- are still pushing on using the community, but we see that the fewer cust...

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• Remco de Waard
• Création 4 mai 2017 07:11
• 3 votes

1. Communauté
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Well Oxana, you can read the answer to your question in Christian Colding his first reply in this post.  Then again, we also need this functionality. We would like our customers to share meeting mi...

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• Remco de Waard
• Création 16 janvier 2017 08:11
• 2 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Customize Help Center "Follow section" email notification

Our issue here is the following; on our portal we place all customer reports. When we place such report, the customer will receive a notification about the new content (great feature, saves us a lo...

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• Remco de Waard
• Création 6 janvier 2017 15:22
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Good point Adrian, we receive the same question from our customers. We do releases very often. Releases are built out of a collection of tickets. We would like to have an option to show all involve...

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• Remco de Waard
• Création 16 juin 2016 09:55
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Attachments in Community

We could use this feature also. We just started with a community for a group of loyal customers. I would like to attach (for instance) Powerpoint and Word documents (meeting minutes) to a post. Now...

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• Remco de Waard
• Création 15 juin 2016 09:38
• 6 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

+1 to you David. I especially like the way you do not ignore that the dashboard needs an update. Even more, I like the way you confront complainers about their complaining.  Indeed, we also bookmar...

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• Remco de Waard
• Création 11 mai 2016 06:46
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

After reading these last messages, like I said before, I have to stand up for Zendesk. Because I work at a software company too, I know what it is like to promise, inform, develop and deliver. When...

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• Remco de Waard
• Création 11 février 2016 08:33
• 0 vote