Duke Oliver

1. Communauté
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Heya! I love this tool, but am having an issue. Only about half of our articles get backed up (I'm using v0.6). The ones not getting backed up seem to be random, though I wonder if it's related to ...

• Afficher le commentaire
• Duke Oliver
• Création 16 décembre 2016 16:04
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Add shadow or border around all images in help center articles

Depends on what kind of border, though it would most likely be the css "border" property instead of the "box-shadow" property. For example, .markdown img { border: 1px solid black;} You can read...

• Afficher le commentaire
• Duke Oliver
• Création 20 juillet 2016 13:51
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Default settings for ticket status

I was under the impression that a ticket going from Pending to Open via a requester's response was a non-configurable option, and as such should happen automatically. Does your previous IT director...

• Afficher le commentaire
• Duke Oliver
• Création 3 février 2016 22:24
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Add shadow or border around all images in help center articles

Hi Jason, You have a lot of ways to achieve this! I'll show you what it's like in my own theme.  In my theme editor on the Article page, I have {{article.body}} inside of a div with the classes "ar...

• Afficher le commentaire
• Duke Oliver
• Création 29 janvier 2016 14:51
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Is there an ability to use internal only help center comments

There's kind of a way with javascript. You're able to target the role of whoever is logged in (manager, agent, end_user, anonymous), and from there you can inject html or css. For example, typing H...

• Afficher le commentaire
• Duke Oliver
• Création 27 janvier 2016 14:52
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Change the colour of the placeholder {{ticket.latest_public_comment_formatted}}

Hi Rosie, Is it possible to get a screenshot of your email template? It may be related to an issue I recently had. Gmail was adding a css class called .im to most of our zendesk emails, which made ...

• Afficher le commentaire
• Duke Oliver
• Création 15 janvier 2016 17:45
• 0 vote