Sarah Mills

And I as well will +1 this.  I just fielded an email from a customer who was very upset that his system down information was being shared with another unrelated customer - and we did not notice the automatic CC from the incorrectly merged alert until hours later, when the other customer said, "Guys?  I don't think these emails are meant for me."  This is, to my mind, not a feature enhancement but a security bug that needs to be addressed ASAP!