Luka Vukajlovic

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@ Reine I payed five bucks for a 3rd party app on marketplace that does this. It's called Carbon Copier and it doesn't bring a lot of features with it, but it allows you to add specific people in C...

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• Luka Vukajlovic
• Création 28 janvier 2020 15:14
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Communicating with users about internal comments vs. public comments from email replies

Zendesk can we please get some comments on this, as it's more and more becoming a bigger problem?   The current situation is that any end user who replies to our tickets without specifically being ...

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• Luka Vukajlovic
• Création 13 janvier 2020 13:07
• 0 vote