Sara Read

1. Communauté
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

+1 on this feature! This metric is useless after an article has been updated. My team would be happy with an API to do this; it doesn't necessarily need to be in-app.

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• Sara Read
• Création 31 mars 2020 17:05
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Communicating with users about internal comments vs. public comments from email replies

+1 to fixing this or making it editable! This is a painful issue when tied to SLAs. 

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• Sara Read
• Création 24 avril 2019 23:33
• 1 vote