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Lettie
Adhésion le 16 avr. 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Lettie
Lettie a ajouté un commentaire,
This would be really beneficial for me. I want to increase the Help Centre activity but we aren't quite ready to use Answer Bot yet.
Having a couple of our popular articles included in the message received text might help to solve a lot of tickets easily and encourage users to look at the Help Centre first before asking a question.
Afficher le commentaire · Publication le 18 déc. 2018 · Lettie
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Lettie a ajouté un commentaire,
Hey James,
Great thank you for this! The report is looking a lot better already!
Thanks,
Lettie
Afficher le commentaire · Publication le 11 juil. 2018 · Lettie
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Lettie a ajouté un commentaire,
Hey!
Could you please let me know if there are any recipes I can use to regularly analyse the 'About' field so I can see the top issues on a weekly basis?
I have tried to set up a report but I chose 'Ticket Event Update' which I feel wasn't the correct attribute to use.
I'm also interested to know more about the 1-touch solution tickets and finding out which 'About' fields are connected to these.
Thanks!
Lettie
Afficher le commentaire · Publication le 04 juil. 2018 · Lettie
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