Kilian

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hello Jonas Libbrecht, there is another open request to that topic. I hope Zendesk will finally improve that. We switched back to the old workspace, since we communicate mainly by mail. Thanks for ...

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• Kilian
• Création 16 février 2023 14:11
• 2 votes

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Florian W thanks for sharing your point of view! We already switched back to the old workspace - I'm happy, it was just a click with no side effects!

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• Kilian
• Création 12 mai 2022 07:24
• 2 votes

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Lisa Kelly can you make any forecast regarding such a functionality for those who use Zendesk for email support? And, are there any disadvantages to switching back to the old workspace? Will both w...

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• Kilian
• Création 2 mai 2022 18:24
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

Regarding new Agent Workspace issues there is another request I want to share here:  New agent workspace, Long emails / signatures I have a question since I have read that some of you already switc...

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• Kilian
• Création 21 avril 2022 08:09
• 3 votes

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Thank you Lisa Kelly for your fast reply. Yes I am aware of this new feature, but it is still not user friendly when I open a ticket with a long (latest) comment because I have to scroll up first a...

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• Kilian
• Création 21 avril 2022 07:07
• 13 votes

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

This Feedback contains a very important issue with the new agent workspace. It has special meaning for those who mainly use Zendesk for Email communication. The new interface is troublesome if the...

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• Kilian
• Création 20 avril 2022 10:52
• 8 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. New agent workspace, Long emails / signatures

I exactly face this issue as well. We mainly communicate via email with our customers. Every email has a signature and the change to the new agent workspace now has the consequence, that we start i...

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• Kilian
• Création 20 avril 2022 10:48
• 7 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Thanks Robert Cwicinski for bringing it to the point again!

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• Kilian
• Création 15 février 2022 11:56
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

@... Thank you for your hint to Read Receipts. It tested your tool and it works well. Unfortunately we can not use it since it is not compatible with GDPR. In Europe we can not collect these data (...

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• Kilian
• Création 10 octobre 2019 07:40
• 5 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Hello, our customers get in touch with us through different webforms. The forms check the email format automatically, but this is not enough to prevent 100% from making a mistake in writing the ema...

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• Kilian
• Création 1 septembre 2019 14:23
• 0 vote