O'Connor, Finbarr

Hi, 
Would also like to see an update on this one (and it happens regularly when dealing with larger companies). Non cc'd person replies to ticket with important information to then be excluded from the reply resulting in complaints of email updates going missing.
Additionally; if the functionality isn't going to change then can the flag warning be put at the top of their reply. Zendesk tickets, by their nature can become very log so it's easy to miss that ‘XXXX was not a part of this conversation.’ message and therefore exclude them in your reply

@... - adding my thanks to the list. Zendesk just got a lot less frustrating. Back in business

FWIW; I lost the QuickTab extension about a month ago and Zendesk support redirected me to Tymeshift. I was able to install the extension (from github) but it still doesn't do what it was designed to do?
My Chrome browser is managed by my Corp IT department so they may have applied a policy that's broken this for me :-(

In case it's useful information this is the version of Chrome I'm running (on Windows 10) - Version 84.0.4147.105 (Official Build) (64-bit)

The proliferation of browser tabs is  truly driving me mental (can't understand why Zendesk 'dropped' this extension.

Cheers,

Finbarr