Elizabeth Burke

Hi Ryan, has there been any development in this area? My company just upgraded to Zendesk Enterprise and we would like to make templates that are editable to our agents in the Guide Admin. We would like it if they were to go to the section they wanted to add the article in, add an article, and then choose a template to follow. From there they could edit the text directly from the editor. Right now, they will have to copy and paste the HTML from a previous article and use that instead of a premade article. Is there something in the works for this?

Thanks!

Liz