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Thomas langton
Adhésion le 16 avr. 2021
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Dernière activité le 22 oct. 2021
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Thomas langton a ajouté un commentaire,
I dont use Zendesk but am researching tools at present. Call me a noob but.
The incident stays open and active (other than awaiting the client)- If it becomes apparent that the FIX requires a software fix, Then the clock should continue until a "workaround" is applied and at that point the incident is resolved but a secondary ticket could be created to manage the delivery of the software update in line with the businesses software development release policies. (which will/should also have an SLA).
doesn't this get around all this? Or am I being daft?
Afficher le commentaire · Publication le 09 oct. 2019 · Thomas langton
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