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Rick Kadlac
Adhésion le 16 avr. 2021
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Dernière activité le 22 oct. 2021
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Rick Kadlac a ajouté un commentaire,
This is also an issue for us. We make use of on-hold for bugs that will be worked on soon and if the customer responds back with a comment like: "Thanks for letting me know" or "That's great" it will negatively affect their SLA metrics.
Giving the option to pause the SLA for the "on-hold" status in a way similar to the "pending" status seems like the lowest lift (from the ZD engineering standpoint) to be able to resolve this.
SLA metrics are inaccurate until this is a feature.
Afficher le commentaire · Publication le 30 avr. 2019 · Rick Kadlac
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