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Matt Gargula - Manager's Avatar

Matt Gargula - Manager

Adhésion le 16 avr. 2021

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Dernière activité le 07 mars 2022

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Matt Gargula - Manager a ajouté un commentaire,

CommentaireGeneral questions and issues about tickets

Surprising this isnt a feature already for a Admin. Can you offer a timeline for when this will be considered?

Afficher le commentaire · Publication le 07 mars 2022 · Matt Gargula - Manager

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Matt Gargula - Manager a ajouté un commentaire,

Commentaire de la communauté Feedback - Community Forums (Gather)

@...

You mentioned: "So to be brutally honest, this exact feature is NOT in the 9-month roadmap (which is our roadmap planning horizon basically)."

 

When will it be implemented? So we can all have some sort of measurable expectation? I understand this request has been posted for many years at this point and seemingly without any action. Can you offer some insight as to when we should expect it to be implemented?

Afficher le commentaire · Publication le 26 août 2021 · Matt Gargula - Manager

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Matt Gargula - Manager a ajouté un commentaire,

CommentaireSetting up and using Text

What is the threshold for when a text message becomes a new ticket or continues on the existing text thread?

 

Will New Inbound Texts from the customer always continue on one existing ticket?

For example, I tested this process and all of my texts continue on the same existing ticket. I even tried to mark the ticket as solved and delete the text thread from my phone then text again to try and create a new ticket, but it reopened the existing ticket.

I would like to understand how to manage that and how to be sure a new text thread from a month after the original wont continue on a solved/closed ticket.

 

Thank!

Afficher le commentaire · Publication le 27 juil. 2021 · Matt Gargula - Manager

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