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Ron de Vries
Adhésion le 16 avr. 2021
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Dernière activité le 07 févr. 2025
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Dernière activité effectuée par Ron de Vries
Ron de Vries a ajouté un commentaire,
Hi Ivan Miquiabas
This doesn't seem to work for all languages? Our ZD is set on English but we also support the Dutch language. When writing “zie bijlage” (see attachment) the pop-up doesn't show..
Afficher le commentaire · Publication le 17 mai 2024 · Ron de Vries
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Ron de Vries a ajouté un commentaire,
Desiring the capability to observe individuals who have accessed a specific category, section, or article. As our efforts are geared towards fostering behavioral shifts within the organization, having this functionality would greatly enhance our ability to provide reports to the MT
Afficher le commentaire · Publication le 14 août 2023 · Ron de Vries
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Ron de Vries a ajouté un commentaire,
Hi Dane,
Any idea when the MS Stream (on Sharepoint) will be supported? As that replaces the MS Stream (Classic) - which is supported.
Afficher le commentaire · Publication le 03 juil. 2023 · Ron de Vries
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Ron de Vries a ajouté un commentaire,
Unfortunately, there is no method available to divide this on a per-agent basis. Consequently, the cost becomes prohibitively high, making it impractical for us to contemplate its utilization, especially considering that only 20% of our agents require this particular feature.
Afficher le commentaire · Publication le 21 juin 2023 · Ron de Vries
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Ron de Vries a ajouté un commentaire,
Hi Zendesk / Ryan McGrew,
Any updates on this?
Afficher le commentaire · Publication le 12 mai 2023 · Ron de Vries
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Ron de Vries a ajouté un commentaire,
I have this issue as well, looking forward to the reply of Zendesk on this.
Afficher le commentaire · Publication le 14 févr. 2023 · Ron de Vries
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Ron de Vries a ajouté un commentaire,
I Agree. I need to add files larger than 20MB which isn't possible. Ten years ago 20mb might have been sufficient but in these days we need more
Afficher le commentaire · Publication le 01 févr. 2023 · Ron de Vries
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Ron de Vries a créé une publication,
Feature Request Summary:
Zendesk should enable business Single-Sign on for Guide as they do for the Support product.
Description/Use Cases:
Right now our agents login to our Sharepoint Homepage using their Microsoft credentials. As we deal with multiple Help Centre's (both for customers as internal) our agents first need to Authenticate with Zendesk Support before they can use the buttons we've created in Sharepoint which takes them to the specific Help Centre.
Business impact of limitation or missing feature:
It's annoying for our (light) agents to first connect with Zendesk Support before the button links actual takes them to the right place. This especially account for our Light Agents as they don't work with tickets every day.
Other necessary information or resources
Perhaps someone has a workaround for this which might work as well?
Publication le 19 déc. 2022 · Ron de Vries
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Ron de Vries a ajouté un commentaire,
Hello!
Great post!
Does any of you have any idea if it's possible to have this widget show to a particular set of customers only? Reason for asking: we translate all content in Dutch, German, Turkish and English ourselves but we want to use the Google Widget for our Spanish customers since we don't have many there yet and we don't have anyone speaking Spanish in our team.
Thanks and stay safe!
Ron
Afficher le commentaire · Publication le 09 nov. 2020 · Ron de Vries
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