Bob Swail

Zendesk - that's a good workaround for hiding the links from end-users, but that does not prevent them from using:

https://{{base_url}}/hc/en-us/requests/new

to get around it. 

Is there a config setting or strategy that would not allow users to log a request unless logged in?

Cheers,

Bob

Update - I used in the new_request_page.hbs so that seems to prevent anyone from invoking the https://{{base_url}}/hc/en-us/requests/new on the URL.

{{#if signed_in}}
...
{{/if}}