Owen Pragel

1. Communauté
2. Zendesk Suite Q&A
3. Unable to add email aliases to Zendesk (Channels > Emails)

@erick @paula Spoke with Zendesk support and understand what's going wrong here. They now look up your domain's DNS records to determine if you use Google Apps/Office 365/etc, and then incorrect as...

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• Owen Pragel
• Création 19 juillet 2016 22:42
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

  Original Post Date: December 09, 2012 21:07  

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• Owen Pragel
• Création 19 juillet 2016 10:21
• 5 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

This request is getting pretty close to its third birthday. Even though lacking this feature isn't a dealbreaker, really wish more attention was paid to the dashboard. Zendesk has great metrics, g...

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• Owen Pragel
• Création 14 août 2015 09:16
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Our last day on Zendesk for unrelated reasons. This request is almost three years old (2012/12/09) and it does not sound like a difficult change. Would rather turn off the dashboard and go to the ...

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• Owen Pragel
• Création 24 mai 2015 09:04
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

I have been following this request for almost all of the two years it has been open and it continues to disappoint me that there has been no movement on it. I've resorted to using hacky javascript ...

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• Owen Pragel
• Création 30 novembre 2014 00:39
• 1 vote