Matthias Miltenberger
Optimization Support Manager at Gurobi
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Dernière activité effectuée par Matthias Miltenberger-
Matthias Miltenberger a ajouté un commentaire,
To add some more info about this topic: It is easy to support LaTeX formatting for pretty math notation in Gather and Guide by just adding this line to the document_head.hbs file to activate MathJ...
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Matthias Miltenberger a ajouté un commentaire,
Thanks, Dave! Please, feel free to suggest a better solution to update CCs on a ticket based on some condition. I don't exactly like my solution - it just appeared to be the only feasible way to im...
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Matthias Miltenberger a créé une publication,
Tip: Use Webhooks and triggers to add CCs to a ticket
We figured out a way to add CCs to a ticket based on conditions defined in a trigger. First, you need to set up a webhook with the endpoint https://<company-name>.zendesk.com/api/v2/tickets/{{ticke...
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Matthias Miltenberger a ajouté un commentaire,
Hey Brett! The solution is already here in this post. Everyone looking for how to add CCs to a ticket automatically will be able to find this. Maybe you can turn this into a proper guide article in...
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Matthias Miltenberger a ajouté un commentaire,
We figured out a way to add CCs to a ticket based on conditions defined in a trigger. First, you need to set up a webhook with the endpoint https://<company-name>.zendesk.com/api/v2/tickets/{{ticke...
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Matthias Miltenberger a créé une publication,
LaTeX support in tickets
Hi Zendesk Team! It is easy to support LaTeX formatting for pretty math notation in Gather and Guide by just adding this line to the document_head.hbs file to activate MathJax: <script src='htt...
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Matthias Miltenberger a ajouté un commentaire,
Not being able to copy-paste correct Markdown snippets is a major issue. We have defined many custom snippets that are not working correctly anymore due to this bug. No one needs this live preview ...
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Matthias Miltenberger a ajouté un commentaire,
It is very unclear how to implement this feature in the current version of Zendesk. Dear Zendesk mods, could you please add a link to instructions on how to automatically add CCs to a ticket based ...
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Matthias Miltenberger a ajouté un commentaire,
In case it's too complicated to fix the formatting, can you please just change the default to NOT show the signature? This is very irritating and especially when writing another comment to a side c...
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Matthias Miltenberger a ajouté un commentaire,
This is also discussed in Markdown for customers (zendesk.com).