Matthias Miltenberger

1. Zendesk updates
2. Announcements
3. Announcing improved Agent Workspace ticket tabs

Thanks for making this change! A better way of handling this would have been to include a new configuration option so people can choose which view they prefer.

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• Matthias Miltenberger
• Création 2 mars 2023 10:15
• 7 votes

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Not being able to copy-paste correct Markdown snippets is a major issue. We have defined many custom snippets that are not working correctly anymore due to this bug. No one needs this live preview ...

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• Matthias Miltenberger
• Modifié 28 avril 2022 09:59
• 5 votes

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: Use Webhooks and triggers to add CCs to a ticket

Thanks, Dave! Please, feel free to suggest a better solution to update CCs on a ticket based on some condition. I don't exactly like my solution - it just appeared to be the only feasible way to im...

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• Matthias Miltenberger
• Création 12 mai 2022 10:35
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Any update on this, Zendesk?

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• Matthias Miltenberger
• Création 20 avril 2023 10:12
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

This is definitely a welcome improvement!

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• Matthias Miltenberger
• Création 26 juillet 2022 09:41
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to paste images when "Require authentication to download" is turned on

It works here: Why can't it work in tickets?

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• Matthias Miltenberger
• Création 19 novembre 2021 11:38
• 1 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Enable Additional Status Categories in Community

It is very irritating that there are only four different status labels and no option to change the color nor the title. We used to hack in different titles but since our upgrade to Zendesk v2 this ...

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• Matthias Miltenberger
• Modifié 5 novembre 2021 07:42
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Markdown for customers

Please implement this feature, Zendesk. Not having this basic functionality is making us look bad to our customers and having to explain that they cannot use Markdown while we can is very unpleasan...

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• Matthias Miltenberger
• Création 15 juin 2021 08:00
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to paste images when "Require authentication to download" is turned on

Any update on this, Zendesk?

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• Matthias Miltenberger
• Création 20 avril 2023 10:14
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Markdown for customers

Any update on this, Zendesk?

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• Matthias Miltenberger
• Création 20 avril 2023 10:11
• 0 vote