Ben Owen
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Dernière activité effectuée par Ben Owen-
Ben Owen a ajouté un commentaire,
+1 for this feature! A lot of follow up tickets come from tickets solved by our tier 2 agents who aren't always checking for new tickets. The follow up ticket contains a link to the previous issue ...
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Ben Owen a ajouté un commentaire,
+1 for this! With the usual rate of agent turnover, this issue pops up frequently for us. With chats being created as tickets in support as well I can't even see how this is useful for the way Zend...