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Debbie Singson
Adhésion le 16 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Debbie Singson
Debbie Singson a ajouté un commentaire,
Apparently, not enough people have asked for it yet, as this request was dated 2-1/2 years ago ... still waiting.
Afficher le commentaire · Publication le 28 oct. 2019 · Debbie Singson
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Debbie Singson a ajouté un commentaire,
I agree. There are many limitations with Talk and transferring calls has been a big frustration for us. We also really need extensions, so a call could go directly to an agent if the customer has worked with them before, or can easily be transferred me or one of my people - whether or not we are "online"!
Second question. Why are Chat and Talk so different? They should have similar screens and similar ways of logging in and out, viewing stats, etc. They are two completely different programs. It is like they are coming to us from two different companies.
Afficher le commentaire · Publication le 26 avr. 2018 · Debbie Singson
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Debbie Singson a ajouté un commentaire,
And still, no blind transfer. sigh
Afficher le commentaire · Publication le 15 mars 2018 · Debbie Singson
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