James Russell
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par James Russell-
James Russell a ajouté un commentaire,
Not allowing an Admin who is unlicensed boggles my mind. As an IT admin I do not use ticketing, reports, chat or any of the features as I do not need too other teams do, however I am expected to s...
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James Russell a ajouté un commentaire,
Is there a way to have a Kanban board view in Zendesk without having to add an external party? As IT Ops, Net Ops etc are becoming big I would be really surprised if this is not a common ask.
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James Russell a ajouté un commentaire,
I agree that the Admin should not require an agent license too. I work as part of the Infrastructure team, I do not use zendesk day to day, I do not run reports, I do not look at tickets I simply ...
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James Russell a ajouté un commentaire,
@... we had the same issue and followed these steps in Exchange online to solve it. https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/create-safe-sender-lists-in-office-3...