Sachin Kotekar

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those d...

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• Sachin Kotekar
• Création 12 janvier 2023 23:47
• 6 votes

1. Agent guide
2. Ticket basics
3. Viewing customer context in a ticket

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those d...

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• Sachin Kotekar
• Création 11 janvier 2023 23:12
• 1 vote

1. Agent guide
2. Additional ticket channels
3. Setting your agent status for Support, Messaging, and Talk with omnichannel routing

Admins should be able to see the custom agent statuses in the Talk Dashboard and change the status, if required. It would be great to have this ability as soon as possible. Please advise.

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• Sachin Kotekar
• Création 16 novembre 2022 22:48
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Is there any update on this? When will we expect this feature to be released?

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• Sachin Kotekar
• Création 2 novembre 2022 22:26
• 3 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

I second that - is there an ETA on this?

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• Sachin Kotekar
• Création 2 novembre 2022 18:58
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Talk: Agent Activity Suggestions (Filter, Tagging/Grouping)

I second that. The both suggestions are great and we must have them as soon as possible.

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• Sachin Kotekar
• Création 19 septembre 2022 21:44
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Chat Priority

I agree with Isac, is there any update on this feature? It has been three years since this was brought up to your attention.

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• Sachin Kotekar
• Création 10 avril 2020 20:48
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Do you guys have an ETA? We really need this feature (ability to merge organizations) as soon as possible. Please advise.

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• Sachin Kotekar
• Création 25 janvier 2018 11:27
• 0 vote