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Michael Arief

Adhésion le 16 avr. 2021

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Dernière activité le 24 mai 2023

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Dernière activité effectuée par Michael Arief

Michael Arief a créé une publication,

Publication Feedback - Ticketing system (Support)

Dear Zendesk Team.

Currently we have problems with our agents, where our agents often close tickets to avoid filling in the reason column when skipping tickets (this is for Role Play). I was expecting to be able to bring up the Reason Column and it is mandatory.

Thank you. Regards.

Publication le 06 oct. 2021 · Michael Arief

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Michael Arief a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hello

we have lots of macros, and we want to get data based on actions status by json , how do we do that?

Afficher le commentaire · Publication le 08 mai 2019 · Michael Arief

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