Jo Saunders

Hi @Trapta and @Andrew Checkley

Thanks so much!! That was it, that one small bracket haha - they should update the code on that website.

Thanks again :)

Hi @Wes,

Thanks for your message!

Yeah, I'm new at coding so there could definitely be something wrong with what I've typed, but I've copied and pasted pretty much everything so not sure what the issue could be.

My helpdesk is open yes, the link is https://helpdesk.yoonla.com/ (let me know if that's the wrong link?)

Here I've copied the exact code on JS for you, I took out a space between the ("/api/ but nothign has changed:

// MW-Notification Banner
$.get("/api/v2/help_center/articles.json?label_names=alert").done(function( data ) {

$.each(data.articles, function(index,item) {

var style1 = '

'

$('.alertbox').append(style1);
});
$('.ns-close').on('click',function(){
$(".alertbox").remove();
});

Hi @Trapta,

Thanks for getting back to me :) It has that on line 18? Either way, I've put it on line no.19 like you said but nothing has changed.

Is this right?

 

I used this notification banner before Christmas to update our end users, however, a few days ago it disappeared - no coding changed, we only created a new article but the label is in place correctly.

I removed the banner code from JS/CSS/Header but when I put it back in place just like before, the banner still does not appear. I also removed and recreated the label but still nothing.

I've attached some screenshots below:

I tried putting our domain in place as well, helpdesk.yoonla.com or yoonla.zendesk.com, but nothing changed.

The CSS code is at the bottom of the Style tab