Jeff Noles

1. Communauté
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@Chris, @Ryan: Thanks for the terminology correction.  And thank you for your comments / insights. Yes....it looks like we'll remain open to moving to ZD Talk, but for now the "solution" (channel c...

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• Jeff Noles
• Création 17 avril 2018 00:32
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

We are in the process of switching over to ZD Talk (we're about to port our number), and it's hard to shake the feeling that we made a *huge* mistake.  Perhaps we presumed too much, but in our tria...

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• Jeff Noles
• Création 16 avril 2018 21:56
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

Hi Maxime, thanks for your recent comment but it's hard not to think you're overshooting the mark.  For small companies--and I've been told by your colleagues that there are thousands of us (althou...

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• Jeff Noles
• Création 16 octobre 2013 03:07
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

We have been consistently surprised at how difficult it is for a small company to use Zendesk despite it's claims to be "user friendly" and "intuitive".  For example, a company with 1 or 2 agents w...

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• Jeff Noles
• Création 14 octobre 2013 22:57
• 3 votes