Cyrup

1. Communauté
2. Tips from users - Zendesk Suite
3. Problems and Incident counts with Google Apps Script - integration template & guide

This is amazing, thanks!

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• Cyrup
• Création 11 février 2019 03:23
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Hi all,    I've seen a similar thing done on another help center: I heard on the grape vine that this is done by simply adding a tag such as "KB_pin" or similar to the article labels. I'm on a real...

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• Cyrup
• Création 6 juillet 2018 05:01
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Auto assign tickets on first reply

Hi all! I have attached an image of how we currently have it set up and it is working. I am not sure if this follows the default one. Sorry for not updating my thread when we had it worked out.    ...

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• Cyrup
• Création 30 mai 2018 00:43
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Auto assign tickets on first reply

'Update via email' is mandatory (see the image I posted), underneath must meet ALL the follow conditions.   To test the trigger I was replying via Zendesk Support. I have been tracking agent first-...

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• Cyrup
• Création 19 novembre 2017 23:44
• 0 vote