
Serge Payette
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Serge Payette-
Serge Payette a ajouté un commentaire,
Hi Ssoto, To add to Duke and Graeme's comments, you may want to check the events that took place for such tickets to see if a Trigger or Automated rule was involved. To do so, as an Admin, click...
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Serge Payette a ajouté un commentaire,
Thanks for the info @Graeme, indeed that's a similar request. Let's hope that this answers Spencer's needs. Nonetheless though, as per my previous post, the documentation does specify that "Re...
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Serge Payette a ajouté un commentaire,
Spencer, OK, I see what you're looking for. Seems like a system limitation as selecting "Requester" or "Assignee" gives the same options to choose from. Actually, looks rather like a system bu...
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Serge Payette a ajouté un commentaire,
Hi Spencer, If I get this right, you'd like to have a View which where Requester e-mail addresses would be displayed. Did I get this right ? If so, here's one way to get this done: First you...
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Serge Payette a ajouté un commentaire,
Really cool stuff Jay, thanks for sharing.
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Serge Payette a ajouté un commentaire,
Hi Amy, I'd suggest that you use "Regular Expression" instead of "Date" field. By doing so, you'll be able to define a format that suits your needs. Regex uses Ruby, thus if you'd like to disp...
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Serge Payette a ajouté un commentaire,
Hi Donna, Ditto here, I looked again and again and - unfortunately - that feature doesn't exist with Zendesk Plus license.