Serge Payette

1. Communauté
2. Zendesk Suite Q&A
3. Default settings for ticket status

Hi Ssoto,   To add to Duke and Graeme's comments, you may want to check the events that took place for such tickets to see if a Trigger or Automated rule was involved.  To do so, as an Admin, click...

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• Serge Payette
• Création 5 février 2016 13:44
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How do you set a view to filter by "from" email address?

  Thanks for the info @Graeme, indeed that's a similar request.  Let's hope that this answers Spencer's needs.   Nonetheless though, as per my previous post, the documentation does specify that "Re...

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• Serge Payette
• Création 23 décembre 2015 01:30
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How do you set a view to filter by "from" email address?

Spencer,    OK, I see what you're looking for.  Seems like a system limitation as selecting "Requester" or "Assignee" gives the same options to choose from.  Actually, looks rather like a system bu...

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• Serge Payette
• Création 22 décembre 2015 12:28
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How do you set a view to filter by "from" email address?

Hi Spencer,    If I get this right, you'd like to have a View which where Requester e-mail addresses would be displayed.  Did I get this right ?  If so, here's one way to get this done:   First you...

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• Serge Payette
• Création 20 décembre 2015 23:22
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Automated follow-up comments for Pending tickets (public or internal)

Really cool stuff Jay, thanks for sharing.

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• Serge Payette
• Création 20 décembre 2015 17:23
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Date format on ticket description

Hi Amy,    I'd suggest that you use "Regular Expression" instead of "Date" field.  By doing so, you'll be able to define a format that suits your needs.  Regex uses Ruby, thus if you'd like to disp...

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• Serge Payette
• Création 20 novembre 2015 21:35
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

Hi Donna,   Ditto here, I looked again and again and - unfortunately - that feature doesn't exist with Zendesk Plus license.

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• Serge Payette
• Création 5 juin 2015 19:59
• 1 vote