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Ross

Adhésion le 16 avr. 2021

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Dernière activité le 27 oct. 2021

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Ross a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Well it's not like we've been waiting 6 YEARS for the development team to 'explore' the idea.

 

It's simple things like that that directly stop my company from migrating away from other platforms to Zendesk. We're already an enterprise customer and Zendesk consistently fail to deliver it seems - hence our reluctance to give you more money for the same old rope.

Afficher le commentaire · Publication le 19 juin 2018 · Ross

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Ross a ajouté un commentaire,

Commentaire de la communautéDiscussion - Zendesk on Suite best practices

I can't see that TFS post (Not authorized apparently).

Is there any update?

Afficher le commentaire · Publication le 07 juin 2018 · Ross

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Commentaire de la communauté Feedback - Help Center (Guide)

Three years on, and still this isn't implemented? 

Our customers can SEE the custom field (in our case, 'Customer Account ID' in a ticket in 'My Activities', but cannot see (therefore nor add) their customer account ID when actually creating the ticket through 'Submit a Request'

Madness really :/

Afficher le commentaire · Publication le 07 nov. 2017 · Ross

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Commentaire de la communauté Feedback - Ticketing system (Support)

two and a half years and this is still ongoing...

Afficher le commentaire · Publication le 15 juil. 2015 · Ross

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