Kristof Van Kriekingen

1. Communauté
2. Zendesk Suite Q&A
3. Create email tickets with no email response

Hey David,I assume you have a user in your zendesk with the email alerts@m--------.com.If that user is an agent himself, you can modify all the triggers that send out mails by stating ' request is ...

• Afficher le commentaire
• Kristof Van Kriekingen
• Création 21 août 2015 06:15
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Sean, that would be good too, but we would want to rename the buttons then :P

• Afficher le commentaire
• Kristof Van Kriekingen
• Création 12 août 2014 09:47
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Jake, bad ofcourse. Then again if we could add some kind of satisfaction rating system into ' Solving tickets '  But instead of ' Good / Bad ' ---> ' Thank you / I need more help '  Wouldn't th...

• Afficher le commentaire
• Kristof Van Kriekingen
• Création 11 août 2014 16:38
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Tim well I'm all for automating aswell but when an agent has to review it, it's not automating ;P Tbh, I haven't looked into the button template yet due to being busy/holiday. Your 2e mark will...

• Afficher le commentaire
• Kristof Van Kriekingen
• Création 11 août 2014 06:54
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Simon I haven't joined this since the start but Planned doesn't mean it's instantly planned. It could have been on planned for a month or a year. I'm pretty sure if they had an ETA for this, they ...

• Afficher le commentaire
• Kristof Van Kriekingen
• Création 2 juillet 2014 06:38
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Colin , what are the consequences of sending an email from a no-reply email address. What if the customer still thinks that he is not helped and needs more feedback. Our customers have no issues w...

• Afficher le commentaire
• Kristof Van Kriekingen
• Création 24 juin 2014 08:34
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Colin, true indeed. I believe there is no solution to this at all or ever possible. Since here and there will always be a leak.  The text won't matter to us, they would still reply. We even go ...

• Afficher le commentaire
• Kristof Van Kriekingen
• Création 24 juin 2014 07:47
• -1 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Charley Yup and it happens more often every day! ;P @Theo tackling this won't be easy ;P @Colin I see what you mean, that button or hyperlink would be nice but what if for example in our cas...

• Afficher le commentaire
• Kristof Van Kriekingen
• Création 24 juin 2014 07:06
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Make it so we can remove CC's for multiple options Remove specific users Remove specific agents Remove All Remove specific Groups/Teams Etc ...

• Afficher le commentaire
• Kristof Van Kriekingen
• Création 8 avril 2014 14:23
• 1 vote