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Richard B

Adhésion le 06 mai 2021

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Dernière activité le 10 janv. 2024

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Dernière activité effectuée par Richard B

Richard B a ajouté un commentaire,

CommentaireSlack integration

Hi David

Yes, have had that app for years and still do. Managed to get it working now by creating various new triggers. Seems that Convert Notifications only created a rather nonsensical lone trigger. Which was odd. 

Notifications now being received in Slack again. 

Afficher le commentaire · Publication le 07 mars 2023 · Richard B

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Richard B a ajouté un commentaire,

CommentaireSlack integration

Thanks @.... But doesn't the "/zendesk settings command" etc. require the legacy app to still be installed in Slack? Ours was automatically removed on 1st March.

Having followed the steps to Convert Notifications, we've ended up with a single trigger, which does nothing at all! 

So we've gone from having:

  • 1 (albeit noisy, but useful) channel getting all ticket update notifications
  • 1 channel getting new ticket notifications (important!)

To silence. Seemingly without warning. Obvs this is a right pain. Lovely. 

 

Afficher le commentaire · Publication le 05 mars 2023 · Richard B

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