David Andrews

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Functionality to tell us if the customer has opened/read our response

You can download our free trial here: https://www.zendesk.com/apps/support/read-receipts-for-zendesk/ We have lot of happy customers. We'd love to make you one of them! :) David

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• David Andrews
• Création 29 septembre 2021 16:59
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Uou may want to try Read Receipts for Zendesk as a workaround as it will track email opens and you can take action based on unopened emails. It takes less than 30 seconds to install and activate. Y...

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• David Andrews
• Création 30 juin 2021 20:11
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Brian, Avi created that feature. It is a $5 one-time fee. You can get the app here https://www.zendesk.com/apps/support/carbon-copier/ If you would also like to generate read receipts when your cus...

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• David Andrews
• Création 15 janvier 2019 20:00
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

We already created this functionality with My Read Receipts for Zendesk. We currently service over 1,000 companies, 125k,000 agents, and over 5mm pixels per day (last time I checked) with single di...

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• David Andrews
• Création 12 janvier 2019 00:52
• 0 vote