Lorin Rivers
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Activité totale13
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes1
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Abonnements6
Aperçu des activités
Dernière activité effectuée par Lorin Rivers-
Lorin Rivers a créé une publication,
Link to Guide Article like regular agent view has
I love being able to search Guide for a term and easily insert a link to articles in a response to a ticket, I wish I could do that easily in chat.
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Lorin Rivers a créé une publication,
Create ticket from chat even if the requester has left the chat
RéponduIt would be nice if we could create a new ticket after chatting with a customer even if they are offline at the time we need to create that ticket. Sometimes people reply to “I’ll create a ticket f...
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Lorin Rivers a ajouté un commentaire,
Oh good, that would have been a major misstep
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Lorin Rivers a créé une publication,
Customer Satisfaction info now requires a service upgrade
I think it’s terrible that something that was free and part of the dashboard now requires me to pay extra. I feel like Zendesk is just nickle and diming us to death. What’s next on the chopping blo...
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Lorin Rivers a ajouté un commentaire,
I don’t think that a follower view should be a paid add-on. It absolutely needs to be a top-level feature.
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Lorin Rivers a ajouté un commentaire,
Kind of surprising this isn’t part of the product. The workarounds proposed are lame.