Stephen

1. Communauté
2. Feedback - Ticketing System (Support)
3. 2-Factor authentication for Enduser

+1 - this would be a great step forward for Zendesk. It would make securing how users access a Help Centre much more secure. Ideally in multibrand accounts, having the ability to setup different lo...

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• Stephen
• Création 22 septembre 2023 11:35
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the data importer beta and a new way to import organization data

Everytime I have attempted to upload a csv to import, I receive the following error:

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• Stephen
• Création 7 septembre 2023 15:01
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing visibility of all macros to admins in Admin Center

Great stuff - really happy to see this coming in.

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• Stephen
• Création 7 septembre 2023 10:40
• 1 vote

1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

Hi, I was hoping to setup a placeholder that would different content in an email to a customer based on the Ticket Status that it was transistioning to - for example, if the Status moves from Pendi...

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• Stephen
• Création 16 août 2023 11:39
• 0 vote

1. Apps and integrations
2. ...
3. Jira integration
4. Updating a ticket when the status of a Jira issue changes

Hi, Do Zendesk have plans to integrate directly with Jira Automations to build this out, as opposed to Post Functions? Jira Automations are much easier to manage compared to Post Functions.

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• Stephen
• Création 14 août 2023 16:39
• 0 vote

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Hi Gorka Cardona-Lauridsen, Thanks as always for being so communicative on these requests. I just want to confirm - Ticket Form and Requester name as optional columns are currently planned for 2024...

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• Stephen
• Création 10 août 2023 09:10
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Allow custom fields in Backlog Dataset

Hi, Any update on including Organisation / Ticket Form in the dataset as filter options? It was mentioned close to 2 years ago that they would be available in the coming months. I appreciate that f...

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• Stephen
• Création 9 août 2023 08:42
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing Agent Home (beta)

Hi, I might be blind, but can anyone confirm how you mark a notification as read / unread ?

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• Stephen
• Création 26 juillet 2023 09:50
• 0 vote

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

Hi, I have seen a number of people in this thread mention missing features in the new builder - here is a link to the features that will be included GA and beyond: Comparing features available in t...

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• Stephen
• Création 26 juillet 2023 08:48
• 6 votes