Stephen
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Activité totale338
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes150
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Abonnements105
Commentaires
Activité récente par Stephen-
+1 on the ability to customise the Follow email sent via Guide. We use markdown in our articles to style them to our companies brand guidelines and make them more visually interesting - none of thi...
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+1 - this would be a fantastic feature. It aligns with some of the comments on general group updates that would be great to see Zendesk bring out (https://support.zendesk.com/hc/en-us/community/pos...
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+1 it would be a great addition to set a fixed timezone for Explore Dashboards. My company works across multiple timezones, so having a Dashboard with a consistent timezone would be very beneficial.
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Hi, Any update on the availability of this feature? Will it be available by EOY?
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Yup - this would be a great feature and desperately needed.
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Hi, Is it possible to customise the mails sent via Guide? The mails I receive from Zendesk for new articles in a section seem to render the html in the mails, than those sent from my own Help Centr...
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Hi, I am seeing the same issue Shayan mentioned - I can create beta Dashboards, but can't edit them. In addition, a bunch Zendesk Templates (named Teemplates) have been added to my Dashboard list t...
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Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? Bookmarks are heavily used across all Dashboards to ensure th...
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Hi, We disable interaction options on certain dashboards - particularly those shared with end-users. We do not want end-users having the ability to decompose / drill-in to ticket data, as this prov...
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I am seeing a lot of great new features coming to the Agent Workspace and it is disappointing that moving to it, will impact my teams workflow so greatly, because the Subject will no longer be disp...