Jordan
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Activité totale41
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes4
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Abonnements21
Aperçu des activités
Dernière activité effectuée par Jordan-
Jordan a ajouté un commentaire,
Whats the ETA of asking if an article recommendation was helpful? Such a poor customer experience the way it is set up now. This is low hanging fruit the Zendesk team should easily recognize and fix.
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Jordan a ajouté un commentaire,
We’re a BPO partner of yours. With these price increases coming in a matter of weeks we had to raise prices for our clients. That resulted in a few of our customers cutting ties with us and therefo...
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Jordan a ajouté un commentaire,
Tobias Hermanns check out https://yuma.ai/. You can remove all of Zendesk's "AI" with this tool.
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Jordan a ajouté un commentaire,
Happy to pay a fee for the bot when it's successful, but to charge for article recommendations in email that are rarely successful is ridiculous. You've always called this AI, but where is the inte...
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Jordan a ajouté un commentaire,
When will this be released?
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Jordan a créé une publication,
Article recommendations
There's been a change without any notification to your users where once an article is recommended, the flow ends. So now, if the article doesn't find a solution for the customer, they are stuck. Th...
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Jordan a ajouté un commentaire,
Love this idea! I understand that if this feature is toggled on for 1 brand, then flowbuilder will be available on all social channels, but if you are using multibranding, can some brands use this ...
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Jordan a créé une publication,
Customer Wait Time - Messaging
RéponduThere is no way to report on how long a customer waits for an agent when they are using messaging. First reply time in the support dashboard doesn't work and there are none of the chat metrics avai...
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Jordan a ajouté un commentaire,
This needs to be fixed. Should be a standard filter
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Jordan a ajouté un commentaire,
Hey Destiny, The main reason we liked the conditions for chat was that it allowed us to personalize messages based on the IP, page URL etc. A big feature that’s missing at the moment because of the...