Ian Morgan
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Activité totale59
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes14
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Abonnements23
Aperçu des activités
Dernière activité effectuée par Ian Morgan-
Ian Morgan a ajouté un commentaire,
Not a perfect solution but I have used 'Zendesk Explore' to create a list of all the articles in a table showing categories and sections and then export them to a spreadsheet. Unfortunately using t...
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Ian Morgan a ajouté un commentaire,
Hi James Hanley Thank you. I have just tried it again and it seems to be working now. Not sure if you have changed anything at your end or if I was doing something wrong at my end. Thank you. Ian
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Ian Morgan a ajouté un commentaire,
I am having the same problems as Zach. Email addresses are correctly displayed but notifications are not being sent to the recipient when being asked to review articles.
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Ian Morgan a ajouté un commentaire,
I have just tried to use Assume Identity in the Beta version and have discovered it doesn't appear to be working. Unless there is something I am missing. I switched back to the original version and...
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Ian Morgan a ajouté un commentaire,
I would like to display a range of KPI's on my dashboard display using time filters on the dashboard. One set of KPI's should display unsolved, open, pending, on-hold tickets current and the other ...
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Ian Morgan a ajouté un commentaire,
Having now created many reports some of which were created after cloning Zendesk and my Dashboards and also while still finding my way around Explore it would be a great way of keeping these all to...
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Ian Morgan a ajouté un commentaire,
We have Community set up and running. Going on the explanations above it seems that we have the Gather Legacy plan as we have had Zendesk Enterprise for many years. I would like one of our light ag...
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Ian Morgan a ajouté un commentaire,
Hi Emmanuel Lepessec Just a suggestion and something you may have already tried. Have you thought about using triggers? Eg. Condition If ticket less than solved, ticket updated and tag = old_tag A...
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Ian Morgan a ajouté un commentaire,
Hi Amy Thank you so much for your continued support both here and in my other post regarding the sign-in drop-down. This community has been great in helping me resolve issues as I have been learnin...
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Ian Morgan a ajouté un commentaire,
I notice that there is the option to set a side conversation for Slack as 'Done' but this does not inform the child ticket. How do we use this to notify the Slack conversation that this has been ma...