Stephanie McIntyre
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Dernière activité effectuée par Stephanie McIntyre-
Stephanie McIntyre a ajouté un commentaire,
+1, very frustrating that one cannot discard unpublished changes. It has been 2 years, are there any updates on this?
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Stephanie McIntyre a ajouté un commentaire,
Thanks for the quick reply. To me this implementation is not what the general community requested in https://support.zendesk.com/hc/en-us/community/posts/4409222521242-Change-text-colour-in-Ticket...
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Stephanie McIntyre a ajouté un commentaire,
This feature is not showing in our instance, how do I enable?
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Stephanie McIntyre a ajouté un commentaire,
+1 to this! Our use case is when a certain macro is applied, we want to automatically remove everyone in the CC list. I am also looking at triggers or automations that would do the same either on...
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Stephanie McIntyre a créé une publication,
Line breaks in {{ticket.comments_formatted}}
After discussion here: https://support.zendesk.com/hc/en-us/community/posts/1260803963429-Line-breaks-in-ticket-comments-formatted- and case 6741179, I have been informed that it is not possible fo...
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Stephanie McIntyre a ajouté un commentaire,
Hi Dave, Sure - I was trying to be generic in my first message but let me explain the flow. It's not technically a customer that initiates the case, but our sales team. When an invoice is paid, ou...
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Stephanie McIntyre a créé une publication,
Line breaks in {{ticket.comments_formatted}}
I've read through various ZD help articles and the liquid dev guide but so far I have not been able to find a solution I'm want to use a macro which does several things at once, including making a ...
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Stephanie McIntyre a ajouté un commentaire,
Hi Nina, thanks for the response! In my vision, I'd like to see a condition: "Organization is"... and then give the option for Created / Updated (this is very similar to a condition that already ...
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Stephanie McIntyre a créé une publication,
Notification triggers on Organization change
I am looking for a way to trigger a notification to my team whenever an change has been made to an Organization. That is - we currently track account status within Salesforce, and have integratio...
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Stephanie McIntyre a créé une publication,
Notification triggers on Organization change
I am looking for a way to trigger a notification to my team whenever an change has been made to an Organization. That is - we currently track account status within Salesforce, and have integration ...