
Peter Hochstrasser
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Peter Hochstrasser-
Peter Hochstrasser a ajouté un commentaire,
Hi Nikita Did your colleague try to - use another browser - use a private tab or window? If he does and still has the same problem, can you let him log into Zendesk on your machine? I‘m trying to...
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Peter Hochstrasser a ajouté un commentaire,
Hello Kolten Kittleson and Zendesk Support in general I did a quick test of the redaction capabilities of Zendesk natively.It is by no means equivalent to what your redaction app offers. Initially...
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Peter Hochstrasser a ajouté un commentaire,
Hi Chungjung Lee Yes, you can add the 3rd party to your team members, however, if you assign them anything but the light agent role, you will need to buy an agent account for that 3rd party. they...
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Peter Hochstrasser a ajouté un commentaire,
Hi Chungjung Lee It seems that you try to do something that is outside of the standard capabilities of Zendesk.A mail by a third party that is not in your team members will always create a public c...
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Peter Hochstrasser a ajouté un commentaire,
@ricardo: Using the API, yes.
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Peter Hochstrasser a ajouté un commentaire,
Hi The syntax for the Token is /token, not /API
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Peter Hochstrasser a ajouté un commentaire,
That depends on the bot's "intelligence": If it caches previously accessed URLs, then having the form available at the old location will make it available to the bot.If it just crawls your page, th...
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Peter Hochstrasser a ajouté un commentaire,
Yes, that's how you'd need to do it. The spambot cannot use what's not there.
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Peter Hochstrasser a ajouté un commentaire,
Hi Support Department You need to customize the Guide Theme for that. It's documented pretty well here:https://support.zendesk.com/hc/en-us/articles/4408821255834-About-the-standard-theme-and-custo...
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Peter Hochstrasser a ajouté un commentaire,
Hi Chaimiao Wu It's not on the roadmap because it's already in the product. However, you need to customize Zendesk's Holiday calendar as part of a Schedule for that to work.And you need to assign y...