Peter Hochstrasser

1. Agent guide
2. Ticket management
3. Managing tickets in bulk

Hi Nikita Did your colleague try to - use another browser - use a private tab or window? If he does and still has the same problem, can you let him log into Zendesk on your machine? I‘m trying to...

• Afficher le commentaire
• Peter Hochstrasser
• Création 18 septembre 2023 14:42
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Hello Kolten Kittleson and Zendesk Support in general I did a quick test of the redaction capabilities of Zendesk natively.It is by no means equivalent to what your redaction app offers.  Initially...

• Afficher le commentaire
• Peter Hochstrasser
• Modifié 18 septembre 2023 08:04
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Create a ticket by an email but keep it internal

Hi Chungjung Lee Yes, you can add the 3rd party to your team members, however,  if you assign them anything but the light agent role, you will need to buy an agent account for that 3rd party. they...

• Afficher le commentaire
• Peter Hochstrasser
• Création 15 septembre 2023 11:53
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Create a ticket by an email but keep it internal

Hi Chungjung Lee It seems that you try to do something that is outside of the standard capabilities of Zendesk.A mail by a third party that is not in your team members will always create a public c...

• Afficher le commentaire
• Peter Hochstrasser
• Création 15 septembre 2023 08:23
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to export Zendesk macros into a spreadsheet

@ricardo: Using the API, yes.

• Afficher le commentaire
• Peter Hochstrasser
• Création 26 août 2023 14:20
• 0 vote

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Creating webhooks to interact with third-party systems

Hi The syntax for the Token is /token, not /API

• Afficher le commentaire
• Peter Hochstrasser
• Création 23 août 2023 06:18
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. How can deactivate a request-form?

That depends on the bot's "intelligence": If it caches previously accessed URLs, then having the form available at the old location will make it available to the bot.If it just crawls your page, th...

• Afficher le commentaire
• Peter Hochstrasser
• Création 9 août 2023 09:58
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. How can deactivate a request-form?

Yes, that's how you'd need to do it. The spambot cannot use what's not there.

• Afficher le commentaire
• Peter Hochstrasser
• Création 9 août 2023 09:47
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. How can deactivate a request-form?

Hi Support Department You need to customize the Guide Theme for that. It's documented pretty well here:https://support.zendesk.com/hc/en-us/articles/4408821255834-About-the-standard-theme-and-custo...

• Afficher le commentaire
• Peter Hochstrasser
• Création 9 août 2023 08:51
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Stopping SLA countdown on holidays

Hi Chaimiao Wu It's not on the roadmap because it's already in the product. However, you need to customize Zendesk's Holiday calendar as part of a Schedule for that to work.And you need to assign y...

• Afficher le commentaire
• Peter Hochstrasser
• Modifié 9 août 2023 08:47
• 0 vote